Shipping & Delivery
Where are you based?
We're happily based in New York, United States with our warehouses in Hong Kong and Tokyo.
How does shipping work?
ROOMTOUR partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order may be shipped from global areas such as Hong Kong, ShenZhen, Tokyo, India, etc. via our partnership with USPS, DHL, UPS, and your local postal couriers.
How long does shipping take?
We will process your orders as usual during COVID19.
Because we ship directly from our partners in these countries and we wanted to keep our products affordable for our customers through free global shipping. We will process the order and deliver the products to you as soon as possible. If it doesn’t show up over 20 days, please contact us at firstname.lastname@example.org.
You will be sent a shipping confirmation with a tracking code once your order is sent out.
For international customers, it will take approximately 7 - 20 business days to arrive from the date of shipping confirmation.
For customers in the US, we work with partners there to ensure a faster delivery and they will arrive in 5 - 20 business days from the date of shipping confirmation.